Risk & Fees

Risk disclosures, service pricing principles and complaints handling

Effective Date: 1 April 2026

Version: 1.0

Policy Owner: Compliance Department

Contact: info@fideretrust.com

Review Cycle: At least annually or when required by law/regulation

1. Risk Disclosure

Services may involve regulatory, operational, market, FX, settlement, counterparty, and technology risks.

Cross-border transactions may be subject to local legal restrictions, cut-off times, intermediary processing, and settlement delays.

Nothing on this website constitutes guaranteed returns, principal protection, or personalized investment advice.

2. Fees and Charges

Applicable fees may include service fees, transaction fees, custody or administrative fees, and third-party charges.

Exchange rates, spreads, and intermediary deductions may affect final settlement amounts.

Exact charges depend on service type, jurisdiction, transaction complexity, and partner institution requirements.

3. Payments, Reversals and Refunds

Processing timelines vary by payment rail, jurisdiction, compliance checks, and banking cut-off times.

Certain payment instructions may become irreversible once accepted by upstream institutions.

Refunds, where available, remain subject to legal, operational, and counterparty constraints.

4. Complaints Handling

Clients may submit complaints via info@fideretrust.com with relevant case details and supporting documents.

FIDERE aims to acknowledge receipt and process complaints within a reasonable timeframe.

Where required, unresolved matters may be escalated according to applicable regulatory dispute channels.

Document Control

Approver: Authorized Management

Next Review Date: 1 April 2027

Change Log: Initial release