Risk & Fees
Risk disclosures, service pricing principles and complaints handling
Effective Date: 1 April 2026
Version: 1.0
Policy Owner: Compliance Department
Contact: info@fideretrust.com
Review Cycle: At least annually or when required by law/regulation
1. Risk Disclosure
Services may involve regulatory, operational, market, FX, settlement, counterparty, and technology risks.
Cross-border transactions may be subject to local legal restrictions, cut-off times, intermediary processing, and settlement delays.
Nothing on this website constitutes guaranteed returns, principal protection, or personalized investment advice.
2. Fees and Charges
Applicable fees may include service fees, transaction fees, custody or administrative fees, and third-party charges.
Exchange rates, spreads, and intermediary deductions may affect final settlement amounts.
Exact charges depend on service type, jurisdiction, transaction complexity, and partner institution requirements.
3. Payments, Reversals and Refunds
Processing timelines vary by payment rail, jurisdiction, compliance checks, and banking cut-off times.
Certain payment instructions may become irreversible once accepted by upstream institutions.
Refunds, where available, remain subject to legal, operational, and counterparty constraints.
4. Complaints Handling
Clients may submit complaints via info@fideretrust.com with relevant case details and supporting documents.
FIDERE aims to acknowledge receipt and process complaints within a reasonable timeframe.
Where required, unresolved matters may be escalated according to applicable regulatory dispute channels.
Document Control
Approver: Authorized Management
Next Review Date: 1 April 2027
Change Log: Initial release